Night Support Worker
General
Dublin, DublinFull timeOur Client is a leading Charity operating across Ireland supporting some of the most marginalized individuals, couples, and families experiencing Homelessness. Currently Hiring an experienced Night Support Worker for Depaul in their Dublin Central Operation. Full time–Permanent Contract. Rate of Pay €36,894.00 per annum Working Hours: 37.5 hrs/week Location-Depaul Ireland, 18, Nicholas Street, Christchurch, Dublin 8 , D08 VCP7 This position provides an excellent opportunity to support our service teams across Dublin. Depaul is a values-driven organisation delivering a range of services throughout the Republic of Ireland and Northern Ireland. Reporting directly to the Local Management Team, the role involves responding promptly to service user needs and security alerts, ensuring their safety, welfare, and well-being throughout the night. It offers a rewarding chance to become part of a diverse and dedicated team of professionals. Key Responsibilities Act as the first point of contact for service users, agencies, contractors, and visitors, ensuring a warm, professional, and welcoming environment. Support the daily practical needs of service users, including assistance with meal preparation, laundry, and maintaining their living space. Maintain accurate and up-to-date service user records. Provide colleagues with timely and relevant updates regarding service users. Assist case workers in supporting service users to meet personal goals as outlined in support plans and safety/wellbeing plans (e.g., financial, creative, educational activities, communication support). Ensure Health & Safety standards are consistently met in line with organisational policies and procedures. Carry out assigned cleaning duties following health and safety guidelines. Complete and record all health, wellbeing, and building checks according to procedures. Identify and report building defects in line with safety standards. Adhere to risk assessments and maintain a safe environment for service users and staff. Manage administrative tasks such as petty cash, statistics, invoices, service user files, OTIS updates, and incident/accident reporting. Remain alert to IT and cybersecurity risks and follow all IT security procedures. Contribute effectively as a team member by participating in handovers, meetings, and core training. Support and mentor volunteers as required. Assist colleagues to ensure consistent and appropriate decision-making across the service. Requirements Level 2 qualification in a social care field (e.g., NVQ, GCSEs). At least 1 year of paid experience supporting vulnerable individuals, ideally in housing, outreach, or similar roles. Experience in crisis intervention and providing emotional support is desirable. Strong interpersonal skills with the ability to build trusting relationships Ability to remain calm, professional, and resilient in challenging or emergency situations. Good written and verbal communication skills for clear documentation and communication. Strong problem-solving skills with the ability to respond quickly to incidents. Understanding of housing issues, homelessness, and community integration. Knowledge of available statutory and voluntary support services. Awareness of crisis intervention, risk management, and safeguarding procedures. Understanding of Health & Safety guidelines and maintaining a safe environment. Ability to work independently and manage responsibilities during night shifts. Flexibility to work evenings and weekends as part of a rota system Benefits Annual Leave Up to 3 years’ service: 25 days per year 3–5 years’ service: 27 days per year Over 5 years’ service: 30 days per year (excluding bank and statutory holidays) Public Holidays 10 public holidays annually, with Good Friday as a discretionary day. Shift workers who work on Christmas Day, St. Stephen’s Day, or New Year’s Day receive a day off plus a day’s pay. Non-shift workers: Paid day off on public holidays. Shift workers: Expected to work public holidays and receive an additional day of annual leave in lieu. Non-rostered employees: May receive one-fifth of their normal weekly pay for the public holiday, depending on eligibility. Pension Employer matched pension contributions. Health Assistance Access to a health cash plan covering dental, optical, acupuncture, and other treatments (up to set limits). Children under 16 are included at no additional cost. Life Assurance Cover of four times annual salary. Family Leave Supports Maternity/Adoptive leave: 18 weeks at full pay. Paternity leave: 2 weeks at full pay. Sick Leave Sick pay available from day one, with entitlements increasing based on length of service (per policy terms). Employee Assistance Programme (EAP) 24/7 confidential support for employees and their families, including counselling, legal and financial advice, career coaching, mediation, health information, cancer and autism support, infertility and pregnancy loss support, elder care guidance, parent coaching, and international employee support. Learning & Development Participation in Depaul’s Vision, Mission and Values programme, including travel to meet the wider Depaul International network. Emerging Leaders Programme for those seeking leadership development or progression into management. Access to extensive online learning through Depaul’s award-nominated Moodle platform. Mandatory training includes MAPA, Health & Safety, Child Protection, Fire Safety, and First Aid.
